Tile Merchants Limited here in known as ‘the company’.

Except where specified to the contrary on the invoice the account is strictly nett, payable in full within the specified payment period following the date of invoice. In the event of non-compliance with these terms, all outstanding sums will become due for immediate payment and if unable to meet the liabilities owed any goods whether paid for or not but deemed to be supplied by the company shall be used as equity to offset those liabilities, and that all unpaid for goods will also remain the property of the company until such time that payment is received in full. The company operate an ‘all monies clause’ retention of title.

All overdue accounts are subject to a 5% interest charge above the prevailing National Westminster Bank base rate.

Quotations are given and orders are accepted in good faith in the light of our delivery position and subject to the availability of stock. Every effort will be made to effect delivery within the quoted period, but no liability can be accepted should it be exceeded or in fact not delivered due to reasons beyond the company’s control.

All quotations are based upon current costs and are subject to amendment on or after acceptance to meet any recognised rise or fall in such costs, unless specified to the contrary on the quotation form. Such rise and fall will apply at the date of despatch irrespective of the date of order.

The current rate of VAT will be charged when applicable.

If in the event of a customer’s official order form containing any special conditions, it is understood that such are only binding in so far as they are not at any variance with the Terms and Conditions mentioned herewith or are specifically accepted by us in writing.

No guarantee is given by the company for the suitability of tiles supplied to specific locations, unless specified in writing prior to fixing.

Tiles are sold on a nominal basis to the nearest square metre.

24 Hours’ notice is required on any agreed returns and is subject to an appropriate handling charge of 25%.

Goods are not supplied on a ‘sale or return’ basis and returns will only be accepted if in a re-saleable condition and only at the Company’s discretion.

Any claims for damaged stock must be made in writing within 24 hours of delivery.

All claims for shortages must be notified to our office at the time of delivery and delivery notes must be altered to confirm shortages at time of delivery.

Special orders may not be cancelled once goods have left an overseas factory or U.K. distribution point.

Accounts are payable in full to our appointed registered address promptly and in accordance with our Terms and Conditions. If the original terms are not adhered to on any particular invoice, then the customer losses the right to those terms on any subsequent invoices and therefore they will become due immediately.

Orders are accepted on the clear basis that we supply to our customers under the terms and conditions herein and we are not bound by or subject to any customers contracts/specification or terms and conditions and in the event that we are unable to deliver any order we will not be liable for any costs associated with our customers losses or third-party losses.

In the event of delivery to a third party at our customers request we must receive written confirmation of said instructions and we do not accept any liability for losses associated with direct to third party deliveries.

If there are payments outstanding relating to overdue invoices the company reserve the right not to supply any further goods.

There is no guarantee against crazing, shade or size variation once tiles are fixed.

The company reserve the right to contra amounts due in the event that there is reciprocal trading.

All monies clause applies.

All half and small pallet orders are subject to extra picking and delivery charges.

When ordering a specific quantity/m2 or “small pallets” it is recommend ordering an additional 10-15% extra for wastage. Any damages from “small pallet” orders that cannot be used for cuts, once approved will either be credited back or added free of charge on top of next order.

On large format tiles (such as but not limited to 60x120, 80x80, 90x90, 100x100 & 120x120) all damage claims can either be credited back to the customer’s account. Added free of charge on top of next order. Or finally the carriage charged to the customer to send the replacements. However all replacement & associated freight delivery requests will be considered dependent upon the individual circumstances.